Webhelp Romania - Business Leader in Customer Experience

100% success rate for Webhelp Romania at the first participation to Association of Business Service Leaders in Romania Gala Awards 2018: 3 awards for all 3 projects submitted to the competition.

 

SWAT Team has been awarded Business Leader in Customer Experience by the jury of ABSL Gala Awards 2018 held in Bucharest on April 19.

The constant impressive achievement of NPS results and the contribution in developing internal know-how of our multi-competent, top notch customer services specialists is now publicly recognized by the BPO Romanian industry.

The award honors the most compelling success story of building customer intimacy and improving customer satisfaction in business services delivery.

Webhelp Romania Samsung project won the 2nd place, Business Leader in Business Excellence category for successfully optimizing talent selection, training and operational processes, that lead to doubling the business.

 

The award recognizes the projects that brought the highest productivity, significant improvement in results and contributed to achieving business excellence through enhanced process quality, reduction of operational costs.

Coach me Up project by Webhelp University Romania, the third Webhelp project submitted to ABSL Gala Awards competition, took second place, Business Leader in Talent development & Education category.

As part of Webhelp University training and development curricula, the Coach me Up creates an integrated system of tools, existing projects, training programs and allows us to run successful operations with 100% internally promoted people managers.

"It is the first Webhelp Romania participation at the ABSL Gala Awards and we chose this moment to share our international expertise, digital tools developed and tailored to the needs of our customers as well as the solid know-how gained in the Know Your Customer area.

 

We are crossing a repositioning process on the local and global BPO market – as the first subsidiary of Webhelp Group that has become a multilingual hub and, thanks to our digitization efforts, the first digital hub and KYC with more than 300 employees in the Digital Department- and these three prizes honors us and are a proof that the transformation we are going through is a successful one. I thank the team for their professionalism and dedication and I trust that these 3 awards are only the first recognition of Webhelp Romania's excellence in a highly competitive market such as the BPO." said Raluca Leonte, CEO Webhelp Romania.

With a French DNA, Webhelp Romania has been engineering customer experiences on behalf of some of the world's most progressive brands for 18 years, providing innovative outsource solutions, in 14 languages, with over 2,000 team members across 5 delivery centers in Bucharest, Ploiesti, Iasi and Galati.

ABSL Awards Gala recognizes the most innovative, impactful and valuable projects and initiatives of the business services industry over the course of the previous year and celebrates member companies for making great achievements possible.

A total of 43 projects competed in the seven categories at the 2018 edition of ABSL Gala Awards.

 

The jury of ABSL Gala Awards 2018 was composed of seven reputable experts in the business sector:

  • Charlie Crocker, CEO British Romanian Chamber of Commerce
  • Richard Perrin, Advisory Partner, Head of Advisory, KPMG
  • David Hand, Director of Global Business Services ACCA
  • Aurelia Luca, Managing Director Skanska Property Romania
  • Malgorzata Jasinska, Talent Solutions Managing Director, Central & Eastern Europe, Hays
  • Silviana Petre Badea, Managing Director, JLL Romania
  • Dana Cavaleru, Executive Director, HR Management Club

 

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